NHS England has today announced a new set of performance standards for English ambulance services.
We welcome the announcement; it is clear that patient safety and patient care is at the heart of this national programme.
In most 999 calls we know the best clinical outcome for patients is not about the fastest response by the nearest vehicle, but the most appropriate one.
The changes focus on making sure the best, most appropriate response is provided for each patient first time. They are designed to change the rules on performance standards so that they are met by doing the right thing for the patient rather than trying to ‘stop the clock’.
Following the announcement today, there will be four categories of call. These categories will be introduced at EMAS from 00.01 hours on Wednesday 19 July 2017.
This redesigned system for ambulance services in England focusses on ensuring patients get rapid life saving, life-changing treatment, and is strongly endorsed by expert organisations such as the Royal College of Emergency Medicine, the Stroke Association, and the College of Paramedics.